Terms & Conditions

About Brown Butter Delights

Brown Butter Delights provides homemade baked goods, including cookies, cupcakes, brownies, and other sweet treats for individual orders, celebrations, and special occasions.

Product availability, flavours, designs, pricing, and ordering requirements may change from time to time.

Placing an Order

Submitting an inquiry through our website, contact form, email, social media, or another communication method does not necessarily guarantee an order.

Your order is considered confirmed only after Brown Butter Delights has accepted the order and any required payment or deposit has been received.

We recommend placing orders as early as possible, particularly for larger orders, custom requests, holidays, and busy periods.

Product Availability

All products are subject to availability.

Because our treats are prepared fresh and in small batches, certain flavours, ingredients, decorations, or products may occasionally be unavailable.

If we are unable to fulfill an important part of your confirmed order, we will contact you to discuss available alternatives.

Pricing

Prices displayed on our website or communicated during an order inquiry are in Canadian dollars unless otherwise stated.

Prices may vary depending on the quantity, flavour, design, decorations, customization, packaging, and other requirements of an order.

Brown Butter Delights reserves the right to change product prices at any time. Changes will not normally affect an order that has already been confirmed at an agreed price.

Minimum Orders

Certain products or custom orders may be subject to minimum quantities or minimum order values.

Any applicable minimum will be communicated before your order is confirmed.

Payments and Deposits

Brown Butter Delights may require full payment or a deposit to confirm an order.

The amount and payment deadline will be communicated when your order is arranged.

An order may not be considered confirmed until the required payment or deposit has been received.

Any remaining balance must be paid according to the payment terms provided for your order.

Custom Orders

Custom orders may involve specific colours, themes, flavours, decorations, quantities, or other design requests.

We will make reasonable efforts to create your order according to the details agreed upon. However, because our products are handmade, slight variations in colour, appearance, size, decoration, and placement may occur.

Reference photographs may be used for inspiration, but we cannot guarantee an exact reproduction of another baker's or designer's work.

Customers are responsible for reviewing and confirming important order details before the order is finalized.

Cancellations and Changes

If you need to cancel or change an order, please contact Brown Butter Delights as soon as possible.

Whether an order can be changed or cancelled will depend on factors such as how much notice is provided, whether ingredients or supplies have already been purchased, and whether preparation of the order has begun.

Deposits or payments for custom orders may become non-refundable once ingredients, decorations, packaging, or other materials have been purchased or work on the order has started.

Any applicable cancellation or refund terms will be communicated when your order is confirmed.

Pickup

Customers are responsible for collecting their orders at the agreed date and time unless other arrangements have been made.

Please arrive as close as possible to your scheduled pickup time.

Once an order has been picked up and accepted, the customer is responsible for safely transporting, handling, and storing the products.

Delivery

Delivery may be available for certain orders or locations.

Additional delivery fees may apply depending on the destination, order size, and delivery requirements.

Delivery availability and pricing will be confirmed before your order is finalized.

Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order at the agreed time.

Food Allergies and Dietary Requirements

Brown Butter Delights takes food allergies seriously. However, our products may be prepared in a kitchen where common allergens are present.

These may include:

• Peanuts
• Tree nuts
• Milk and dairy products
• Eggs
• Wheat and gluten
• Soy
• Other common food allergens

Although reasonable care may be taken when preparing orders, we cannot guarantee that any product will be completely free from allergens or traces of allergens.

Customers are responsible for informing us about allergies or dietary requirements before placing an order.

If you or someone consuming the products has a severe food allergy, please contact us before ordering so we can discuss whether we are able to safely accommodate the request.

Product Storage and Handling

Baked goods should be stored and handled according to any instructions provided with your order.

Certain products may require refrigeration or other specific storage conditions.

Brown Butter Delights cannot be responsible for deterioration, melting, damage, or other problems caused by improper transportation, handling, or storage after the order has been collected or delivered.

Refunds and Product Concerns

Because our baked goods are freshly prepared and perishable, we generally cannot accept returns simply because a customer changes their mind.

If there is a problem with your order, please contact Brown Butter Delights as soon as possible.

We may request photographs or other information so we can understand the issue.

Where appropriate, we may offer a replacement, partial refund, refund, or another reasonable solution depending on the circumstances.

Photographs of Our Work

Brown Butter Delights may photograph completed baked goods for use on our website, gallery, portfolio, or social media accounts.

We will not intentionally publish a customer's private personal information with these photographs without permission.

If you have concerns about photographs of a custom order being used, please let us know when placing your order.

Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, product descriptions, photographs, prices, availability, flavours, designs, and other information may change.

Images displayed on the website are intended to represent our products, but handmade baked goods may vary slightly in appearance.

Website Content

Unless otherwise stated, the text, photographs, graphics, branding, and other original content on the Brown Butter Delights website belong to Brown Butter Delights or are used with permission.

Website content may not be copied, reproduced, or used commercially without permission where protected by applicable law.

Limitation of Liability

To the extent permitted by applicable law, Brown Butter Delights will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Privacy

Your privacy is important to us.

Information submitted through our website or during the ordering process will be handled in accordance with our Privacy Policy.

Changes to These Terms

Brown Butter Delights may update these Terms & Conditions periodically as our products, ordering procedures, or business practices change.

The latest version will be posted on this website with an updated revision date.

Contact Brown Butter Delights

If you have questions about these Terms & Conditions, an existing order, or our ordering policies, please contact Brown Butter Delights through our Contact page.